Common queries answered
Frequently asked Questions
Yes, we ship worldwide! Standard international shipping typically takes 7–15 business days, depending on your destination and local customs clearance. Express shipping options (3–5 business days) are also available at checkout for faster delivery.
We offer Free Standard Shipping on orders over $59 (or enter your threshold). For orders below this amount, flat-rate shipping will be calculated at checkout based on your delivery address and selected shipping method.
Once your package has shipped, you will receive a confirmation email containing a tracking number and a link to trace your shipment in real-time. You can also track your order directly on our website using your order number and email address.
Import duties, taxes, and customs charges are not included in the item price or shipping cost. These fees are determined by your local customs office and are the responsibility of the recipient. (If you cover duties/TDP, you can update this to: All duties and taxes are included at checkout with no hidden fees upon delivery.)
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may return the unused item in its original condition and packaging within 30 days of receiving your order for a full refund or exchange.
Initiating a return is simple! Please contact our customer support team at [email protected] (replace with your email) with your order number and the reason for the return. Our team will guide you through the step-by-step return process and provide the correct return address.
For returns due to personal preferences or incorrect sizing, the customer is responsible for the return shipping costs. However, if your item arrives damaged, defective, or incorrect, PetsBionic will provide a prepaid return label or arrange a free replacement immediately.
Once we receive and inspect your returned item, we will send you an email confirmation. Refunds are processed within 3–5 business days and will be credited automatically to your original payment method (Credit Card, PayPal, etc.).